Shipping policy

At Futurix, we strive to deliver your orders quickly and efficiently. Below is our detailed shipping policy, including processing times, delivery options, and international shipping.

1. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Order Confirmation: You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods & Estimated Delivery Times

Note: Delivery times may vary due to unforeseen circumstances such as customs processing or carrier delays.

3. International Shipping

• We ship worldwide! However, please be aware:
• Customs & Import Duties: International customers are responsible for customs fees, duties, and taxes.
• Delivery Delays: International shipping times vary based on country regulations.

4. Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your delivery. You can track your order using our Order Status Page.

5. Shipping Restrictions

• PO Boxes & Military Addresses: Some carriers may not deliver to PO Boxes or APO/FPO addresses.
• Restricted Countries: We currently do not ship to certain locations due to legal restrictions.

6. Lost, Stolen, or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at info@futurix.com.
• Stolen Packages: We are not responsible for stolen packages after delivery.
• Damaged Products: If your order arrives damaged, contact us within 7 days for a replacement or refund.

7. Shipping Cost & Free Shipping

• Free Shipping Offers: Occasionally, we offer free shipping promotions for select orders.
• Calculated Shipping: Shipping rates are calculated at checkout based on your location and order weight.

8. Contact Information

For shipping inquiries, reach out to our support team:

• Email: info@futurix.com