How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Order Status

Your Order Tracked in Real-Time

Stay Updated

Shop Confidently

We believe shopping should be smooth and stress-free. Explore our FAQs for real-time updates, shipping details, and everything you need to know.

How do I track my order?

Simply enter your tracking number in the above to see the latest updates on your delivery! You’ll also receive an email with tracking details once your order ships.

How long does shipping take?

Shipping times vary based on your location and selected shipping method. Typically, orders arrive within X-Y business days. For detailed shipping info, check our Shipping Policy.

My tracking number isn’t working—what should I do?

Sometimes tracking updates take 24-48 hours to appear. If it's still not working, reach out to our support team, and we’ll assist you right away.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address. Contact us as soon as possible at support@yourstore.com.

What if my package is lost or delayed?

We work with trusted shipping partners, but delays can happen. If your order is significantly delayed or lost, contact us, and we’ll make it right!