Answers at Your Fingertips
Shipping & Delivery
We ensure fast, secure, and reliable shipping so you get your tech without hassle. Find answers to your most common shipping questions here.
Delivery time varies based on your location. Most orders arrive within 1-3 business days. Check our Shipping Policy for details.
Yes! We ship worldwide. Additional shipping fees and delivery times apply for international orders.
If your order hasn’t shipped yet, contact info@futurix.com as soon as possible to update your address.
Shipping times may be affected by carrier delays. If your tracking hasn’t updated in 48 hours, please reach out to our support team.
Enter your tracking number in our Order Status Page to get real-time updates on your shipment.
Returns & Refunds
Your satisfaction is our priority! If you need to return a product, we make the process simple and stress-free.
We accept returns for defective, damaged, or incorrect items within 30 days. Visit our Return & Refund Policy for details.
Yes. Opened or used electronics, software, and custom-made items are non-returnable unless defective.
If the return is due to defects, damages, or incorrect items, we’ll cover the cost. Otherwise, return shipping is the customer’s responsibility.
Refunds are processed within 5-10 business days after we receive and inspect your return.
Yes! Defective or damaged items can be exchanged for the same product at no cost.
Warranty & Product Protection
We stand by the quality of our products! Most items come with a manufacturer’s warranty for added protection.
Most of our items are covered by a manufacturer’s warranty. Check individual product pages for warranty details.
Contact the product manufacturer directly, or reach out to us at info@futurix.com and we’ll assist with the claim.
Warranty periods vary by product. Typically, warranties range from 6 months to 2 years depending on the brand.
Warranties typically cover manufacturing defects but do not include accidental damage or misuse.
Some manufacturers offer extended warranties. Contact us for more details.
Track Your Order
Want to know where your order is? Get real-time tracking updates and find answers to common order tracking questions.
Use our Order Status Page to check your order status anytime.
Sometimes tracking updates take 24-48 hours. If your tracking still isn’t showing, contact us.
Check your mailroom, neighbors, or building security. If you still can’t find it, contact our support team.
Unfortunately, we cannot change the address once the package has been shipped.
If your order is lost, we’ll investigate and offer a replacement or refund.
Still Have Questions? Let’s Help!
Didn’t find the answer you were looking for? Fill out the form below, and our team will get back to you as soon as possible.
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