Refund policy

At Futurix, we want you to be 100% satisfied with your purchase. If you're not completely happy with your order, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

Products Eligible for Return

• Defective or Damaged Items: If your product arrives damaged or defective, you are eligible for a replacement or full refund.
• Incorrect Items: If you receive the wrong item, we will provide a replacement or full refund.
• Unopened & Unused Items: If your product is unused and in its original packaging, it can be returned within the allowed return period.

Products Not Eligible for Return

• Opened or Used Electronics: Unless the product is defective, opened or used items cannot be returned.
• Custom or Special Orders: Personalized or specially ordered items are non-returnable unless damaged or defective.
• Digital Products & Software: Downloadable content and software are non-refundable unless defective.

2. Return Period

• Standard Returns: Eligible items can be returned within 30 days from the purchase date.
• Defective or Damaged Products: Contact us within 7 days of receiving your order to arrange a refund or replacement.

3. How to Initiate a Return

To request a return, follow these steps:

• Contact Us: Email our support team at info@futurix.com with your order number and issue details.
• Receive Return Authorization (RA): We will provide you with a Return Authorization (RA) number and return instructions.
• Send Back the Item: Securely pack your item and ship it to the address provided.

Important: Return shipping fees are the customer's responsibility, except in cases of defective, damaged, or incorrect items.

4. Refund Process

• Refund Method: Refunds will be issued to the original payment method within 5-10 business days after return approval.
• Restocking Fee: A 15% restocking fee may apply for unopened product returns beyond the return window.
• Shipping Costs: Original shipping charges are non-refundable unless the product was damaged, defective, or incorrect.

5. Exchanges

• Same Product Exchange: If your product is defective or damaged, we will replace it at no additional cost.
• Different Product Exchange: If you'd like a different item, the return process applies, and any price differences will be adjusted.

6. Warranty Information

Most products at Futurix come with a manufacturer’s warranty. If your item is covered, you may:

• Contact the manufacturer directly for warranty claims.
• Reach out to us for assistance with warranty claims.

7. Exceptions & Special Considerations

• Non-Returnable Items: Gift cards, digital downloads, and opened software cannot be returned.
• International Orders: Return shipping costs for international orders may not be covered.
• Restocking Fee: A restocking fee up to 15% may apply for certain returns.

8. Contact Information

For any return-related inquiries, contact our support team:

• Email: info@futurix.com